Temp HR Assistant
About Dandelion Chocolate
Dandelion Chocolate is a bean-to-bar chocolate factory in San Francisco’s Mission District. We make chocolate from only two ingredients, cocoa beans and cane sugar, and travel to origins as often as we can to build good, trusting relationships with the producers who grow and ferment our beans. Our business is built upon trust and partnership, and now we’re looking for a temporary HR Assistant to maintain the same high standard of trust, care, and camaraderie within our internal team.
About the Job
You’ll be filling in for our HR Administrator while she is on maternity leave this summer and ensuring that our benefits, payroll, safety initiatives, and employee programs are in tip-top shape when she returns. I sometimes joke that HR's real job is to be a professional nagger since most of the time you’re asking busy managers to complete their team's food safety certification, online preventative sexual harassment training, or to finish their annual reviews when they have a thousand other things fighting for their attention. Our goal is for team members to smile when they receive our compliance & 4o1k emails since they know we sincerely have their best interests at heart. Even though we’re persistent as heck, we also appreciate that some of this compliance stuff can be archaic and tedious. No matter what the government throws at us, we are extraordinarily buttoned-up and our HR systems run like clockwork. Bring it on!
Almost everything you'll be doing is documented with step-by-step instructions (though of course stuff always goes wrong!) so this is a great way for a prospective college graduate, office manager, or recruiter to gain exposure to the HR world which can be tough to crack into.
As the Head of People Operations, I take joy in getting the details right and making sure that each time we run payroll, audit 401ks, or distribute W-2 forms, we make incremental improvements so it’s just a little bit better and easier next year. Even when we’ve finished the weekly checklist, we ask ourselves -- is this the right checklist, is this documentation still up-to-date, what’s going to break next year, what more could we do? Nothing is ever routine otherwise it wouldn’t be fun! The team knows that this organization is built on a solid foundation and even though they don’t always see the particulars, they know that we don’t miss much and that we shun the drama that traditionally accompanies HR. A zero-toxicity, positive culture doesn’t happen by mere good intentions -- it takes strategic, proactive care through thoughtful recruiting, buttoned-up compliance, and continuous team education.
- Be hyper-responsive to any HR policy questions. When you don’t know the answer off-hand, you follow up with benefits providers, Zenefits, or other third-party administrators to understand options and then communicate complex plan information in simple language so that our team members can make sound, timely plans and decisions.
- Oversee daily benefits administration, ETP reporting, team budgets, and periodic audits to ensure that the company is safe, as fair as possible, and fully compliant.
- Develop and organize resources for professional development, onboarding, and other employee events. Maintain sample 90-day plans, performance improvement plans, review templates, and online team surveys in easily available formats to minimize work and make it easier for managers to nurture and lead their teams.
- Work closely with recruiting, finance, and our operations teams to ensure that the recruiting and first-day experiences run smoothly, to keep a watchful eye on turnover costs, and to organize office activities like potlucks, training programs, and birthday celebrations.
- Develop to-do lists, documentation, reminder systems to ensure that any programs and HR initiatives are easy to maintain for the long-term of the business.
- Maintain records of weekly, monthly, and quarterly turnover statistics so we can predict seasonality and resolve any retention problems early.
- Do awesome stuff. Our mission includes crafting chocolate experiences filled with delight and surprises. Similarly, the Dandelion Chocolate employee experience should have surprises too. Unexpected recognition for getting a 100% on the safety food handlers exam. Great! Spearheading family meals to make it easy for teams to spend time with each other. Even better! Developing a day-in-the-life program where anyone can shadow someone else on a team. Love it!
- Other tasks as necessary
- Available June-August for 30-40 hours a week
- Fantastic communication skills. Your emails have a positive, caring tone, are appropriately broken into paragraphs, and the most important points are at the top.
- Proactive discretion. You ask if a manager is screen-safe before asking a sensitive question over chat, you proactively delete files with sensitive information including downloaded attachments of employee’s passport photos, you avoid putting names or sensitive information in subject lines.
- Great with typing, grammar, and wordsmithing. Fast typing is a huge plus for recording exit interviews and taking notes during employee investigations. You’ll be working on legal records so spell-check and attention to detail is huge!
- Fluent computer skills like Google Docs, Spreadsheets, and presentation tools like Keynote or Powerpoint. You know how to sort and filter a spreadsheet, how to use basic formulas, and how to reference other cells using the $ sign. You can figure out how to take screenshots and insert them inline in an email. Photoshop and HTML are huge bonuses.
- Legally authorized to work in the U.S.
- English fluency
How to Apply
You will stand out from the crowd if your resume is accompanied with a few sentences about your favorite organizational system (e.g. alphabetized spice rack, training manual, travel checklist, etc). We look forward to hearing from you!n